APA Style
Scannell, Edward E., Rickenbacher, Colleen A.. (2010).
The Big Book of People Skills Games : Effective activities for making great impressions, boosting problem-solving skills, and improving customer service .
New York:
Mc Graw Hill.
Chicago Style
Scannell, Edward E., Rickenbacher, Colleen A..
The Big Book of People Skills Games : Effective activities for making great impressions, boosting problem-solving skills, and improving customer service.
New York:
Mc Graw Hill,
2010.
Buku Teks.
MLA Style
Scannell, Edward E., Rickenbacher, Colleen A..
The Big Book of People Skills Games : Effective activities for making great impressions, boosting problem-solving skills, and improving customer service.
New York:
Mc Graw Hill,
2010.
Buku Teks.
Turabian Style
Scannell, Edward E., Rickenbacher, Colleen A..
The Big Book of People Skills Games : Effective activities for making great impressions, boosting problem-solving skills, and improving customer service.
New York:
Mc Graw Hill,
2010.
Buku Teks.