APA Style
Tjiptono, Fandy. (2005).
Prinsip-prinsip Total Quality Service .
Yogyakarta:
ANDI.
Chicago Style
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service.
Yogyakarta:
ANDI,
2005.
Buku Teks.
MLA Style
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service.
Yogyakarta:
ANDI,
2005.
Buku Teks.
Turabian Style
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service.
Yogyakarta:
ANDI,
2005.
Buku Teks.