APA Style

Smile, Heri. (2011). Incredible and Impression service: 156 kebiasaan efektif orang sales dan customer service . Yogyakarta: Shira Media.

Chicago Style

Smile, Heri. Incredible and Impression service: 156 kebiasaan efektif orang sales dan customer service. Yogyakarta: Shira Media, 2011. Buku Teks.

MLA Style

Smile, Heri. Incredible and Impression service: 156 kebiasaan efektif orang sales dan customer service. Yogyakarta: Shira Media, 2011. Buku Teks.

Turabian Style

Smile, Heri. Incredible and Impression service: 156 kebiasaan efektif orang sales dan customer service. Yogyakarta: Shira Media, 2011. Buku Teks.