APA Style
Carlaw, Peggy, Deming, Vasudha Kathleen. (1999).
The Big Book Of Customer Service Training Games : Quick, Fun Activities For Training Customer Service Reps, Salespeople, And Anyone Else Who Deals With Customers .
New York:
Mc Graw Hill.
Chicago Style
Carlaw, Peggy, Deming, Vasudha Kathleen.
The Big Book Of Customer Service Training Games : Quick, Fun Activities For Training Customer Service Reps, Salespeople, And Anyone Else Who Deals With Customers.
New York:
Mc Graw Hill,
1999.
Buku Teks.
MLA Style
Carlaw, Peggy, Deming, Vasudha Kathleen.
The Big Book Of Customer Service Training Games : Quick, Fun Activities For Training Customer Service Reps, Salespeople, And Anyone Else Who Deals With Customers.
New York:
Mc Graw Hill,
1999.
Buku Teks.
Turabian Style
Carlaw, Peggy, Deming, Vasudha Kathleen.
The Big Book Of Customer Service Training Games : Quick, Fun Activities For Training Customer Service Reps, Salespeople, And Anyone Else Who Deals With Customers.
New York:
Mc Graw Hill,
1999.
Buku Teks.