APA Style
Lucas, Robert W.. (2012).
Customer service : Skills for success (ed 5).
New York:
The McGraw-Hill Companies.
Chicago Style
Lucas, Robert W..
Customer service : Skills for success.
ed 5
New York:
The McGraw-Hill Companies,
2012.
Buku Teks.
MLA Style
Lucas, Robert W..
Customer service : Skills for success.
ed 5
New York:
The McGraw-Hill Companies,
2012.
Buku Teks.
Turabian Style
Lucas, Robert W..
Customer service : Skills for success.
ed 5
New York:
The McGraw-Hill Companies,
2012.
Buku Teks.