APA Style

Smile, Heri. (2011). Incredible and Impression : 156 kebiasaan efektif orang sales dan customer service . Yogyakarta: Shira Media.

Chicago Style

Smile, Heri. Incredible and Impression : 156 kebiasaan efektif orang sales dan customer service. Yogyakarta: Shira Media, 2011. Text.

MLA Style

Smile, Heri. Incredible and Impression : 156 kebiasaan efektif orang sales dan customer service. Yogyakarta: Shira Media, 2011. Text.

Turabian Style

Smile, Heri. Incredible and Impression : 156 kebiasaan efektif orang sales dan customer service. Yogyakarta: Shira Media, 2011. Print.