APA Style
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.. (2013).
Services Marketing : Integrating customer focus across the firm (Sixth Edition).
New York, USA:
The McGraw-Hill Companies.
Chicago Style
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing : Integrating customer focus across the firm.
Sixth Edition
New York, USA:
The McGraw-Hill Companies,
2013.
Buku Teks.
MLA Style
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing : Integrating customer focus across the firm.
Sixth Edition
New York, USA:
The McGraw-Hill Companies,
2013.
Buku Teks.
Turabian Style
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing : Integrating customer focus across the firm.
Sixth Edition
New York, USA:
The McGraw-Hill Companies,
2013.
Buku Teks.