APA Style

Polsky, Lawrence, Gerschel, Antoine. (2011). Perfect Phrases for Conflict Resolution : Hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment . New York: Mc Graw Hill.

Chicago Style

Polsky, Lawrence, Gerschel, Antoine. Perfect Phrases for Conflict Resolution : Hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment. New York: Mc Graw Hill, 2011. Buku Teks.

MLA Style

Polsky, Lawrence, Gerschel, Antoine. Perfect Phrases for Conflict Resolution : Hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment. New York: Mc Graw Hill, 2011. Buku Teks.

Turabian Style

Polsky, Lawrence, Gerschel, Antoine. Perfect Phrases for Conflict Resolution : Hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment. New York: Mc Graw Hill, 2011. Buku Teks.