<?xml version="1.0" encoding="UTF-8" ?>
<modsCollection xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.loc.gov/mods/v3" xmlns:slims="http://slims.web.id" xsi:schemaLocation="http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd">
<mods version="3.3" id="3506">
 <titleInfo>
  <title>Customer Service dalam Bisnis Jasa Transportasi</title>
 </titleInfo>
 <name type="Personal Name" authority="">
  <namePart>Suharto Abdul Majid</namePart>
  <role>
   <roleTerm type="text">Primary Author</roleTerm>
  </role>
 </name>
 <typeOfResource manuscript="no" collection="yes">mixed material</typeOfResource>
 <genre authority="marcgt">bibliography</genre>
 <originInfo>
  <place>
   <placeTerm type="text">Jakarta</placeTerm>
   <publisher>Rajawali Pers</publisher>
   <dateIssued>2013</dateIssued>
  </place>
 </originInfo>
 <language>
  <languageTerm type="code">id</languageTerm>
  <languageTerm type="text">Indonesia</languageTerm>
 </language>
 <physicalDescription>
  <form authority="gmd">Buku Teks</form>
  <extent>xxxi, 270 hlm.: ilus.; 21 cm</extent>
 </physicalDescription>
 <note>Untuk menjadi customer service yang berkualitas ada bebera hal yang harus dikuasai, yaitu memiliki kepribadian yang baik, dapat berkomunikasi secara efektif, mengetahui etika-etika dalam bekerja, dapat menjual produk, dan ahli dalam menangani pelanggan yang kecewa.</note>
 <note type="statement of responsibility"></note>
 <subject authority="">
  <topic>Pelanggan, Pelayanan</topic>
 </subject>
 <classification>658.812</classification>
 <identifier type="isbn">9789797692773</identifier>
 <location>
  <physicalLocation>LIBAPP Politeknik APP Jakarta Katalog Perpustakaan</physicalLocation>
  <shelfLocator>658.812 SUH c</shelfLocator>
  <holdingSimple>
   <copyInformation>
    <numerationAndChronology type="1">B006353</numerationAndChronology>
    <sublocation>Perpustakaan Politeknik APP Jakarta (Rak Referensi 2)</sublocation>
    <shelfLocator>658.812 SUH c</shelfLocator>
   </copyInformation>
   <copyInformation>
    <numerationAndChronology type="1">B006326</numerationAndChronology>
    <sublocation>Perpustakaan Politeknik APP Jakarta (Rak Referensi 2)</sublocation>
    <shelfLocator>658.812 SUH c</shelfLocator>
   </copyInformation>
  </holdingSimple>
 </location>
 <slims:image>Customer_Service_dalam_Bisnis_Jasa_Transportasi.jpg.jpg</slims:image>
 <recordInfo>
  <recordIdentifier>3506</recordIdentifier>
  <recordCreationDate encoding="w3cdtf">2017-10-06 10:14:00</recordCreationDate>
  <recordChangeDate encoding="w3cdtf">2017-10-31 11:03:36</recordChangeDate>
  <recordOrigin>machine generated</recordOrigin>
 </recordInfo>
</mods>
</modsCollection>