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  <title>Loyalitas Pelanggan Jasa:</title>
  <subTitle>Studi Kasus bagaimana Rumah Sakit mengelola Loyalitas pelanggannnya</subTitle>
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 <name type="Personal Name" authority="">
  <namePart>Supriadi Setiawan</namePart>
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  <place>
   <placeTerm type="text">Bogor</placeTerm>
   <publisher>IPB Press</publisher>
   <dateIssued>2011</dateIssued>
  </place>
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  <languageTerm type="code">id</languageTerm>
  <languageTerm type="text">Indonesia</languageTerm>
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  <form authority="gmd">Buku Teks</form>
  <extent>xv, 109 hlm.</extent>
 </physicalDescription>
 <note>perusahaan tanpa pelanggan adalah nol besar, keberadaan pelanggan menjadi tolok ukur penerimaan suatu produk dipasar. tetapi mereka tidak datang tiba-tiba, karena itu, perusahan harus mengeloala pelanggan secara sungguh-sungguh.</note>
 <note type="statement of responsibility">Supriadi Setiawan</note>
 <subject authority="">
  <topic>Pelanggan, Pelayanan</topic>
 </subject>
 <classification>658.812</classification>
 <identifier type="isbn">9789794933091</identifier>
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