APA Style
Fitzsimmons, James A, Fitzsimmons, Mona. (2011).
Service Management : Operations, strategy, information technology (7th ed.).
Singapore:
Mc Graw Hill.
Chicago Style
Fitzsimmons, James A, Fitzsimmons, Mona.
Service Management : Operations, strategy, information technology.
7th ed.
Singapore:
Mc Graw Hill,
2011.
Buku Teks.
MLA Style
Fitzsimmons, James A, Fitzsimmons, Mona.
Service Management : Operations, strategy, information technology.
7th ed.
Singapore:
Mc Graw Hill,
2011.
Buku Teks.
Turabian Style
Fitzsimmons, James A, Fitzsimmons, Mona.
Service Management : Operations, strategy, information technology.
7th ed.
Singapore:
Mc Graw Hill,
2011.
Buku Teks.