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  <title>Pengukuran Tingkat Kepuasan Pelanggan Untuk Menaikkan Pangsa Pasar</title>
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  <namePart>Prof. J. Supranto, M.A., APU.</namePart>
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   <placeTerm type="text">Jakarta</placeTerm>
   <publisher>Rineka Cipta</publisher>
   <dateIssued>2006</dateIssued>
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  <languageTerm type="text">Indonesia</languageTerm>
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  <form authority="gmd">Buku Referensi</form>
  <extent>300 halaman</extent>
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 <note>Pelanggan seperti nasabah bank, pasien rumah sakit, penumpang garuda, pembeli di pasar swalayan, pembeli makanan di restoran, tamu hotel, pelanggan bengkel, bisa merasa tidak puas kalau kebutuhan dan harapan nya tidak dipenuhi.</note>
 <note type="statement of responsibility">Prof. J. Supranto, M.A., APU.</note>
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  <topic>Manajemen Distribusi</topic>
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 <classification>658.8</classification>
 <identifier type="isbn">1795817252</identifier>
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