6814 441 10 Teknik Pengembangan Keterampilan Korespondensi Brock, Susan L. Primary Author Shantyana Translator mixed material 9789790621633 Jakarta Indeks 2010 Penulisan_Dokumen_Bisnis.jpg.jpg Carnegie, Dale Primary Author Esenwein, J. Berg Additional Author Jimmy Simanungkalit Translator Fahmy Yamani Translator mixed material 9790651945 Jakarta VisiMedia 2013 buku_sakti_public_speaking.jpg.jpg Pendekatan : 1. kuantitatif, 2. kualitatif, 3. Kombinasi (mixed methods), 4. penelitian tindakan (action researh), 5. penelitian evaluasi Sugiyono Primary Author mixed material 9786027825666 Bandung Alfabeta 2016 metode_penelitian_manajemen.jpg.jpg Mencagah PEmbelotan dan MEmabngun Customer Loyality Nina Rahmayanty Primary Author mixed material 9789797566357 Yogyakarta Graha Ilmu 2010 Jual_Manajemen_Pelayanan_Prima__Mencegah_Pembelotan_dan_Memb.jpg.jpg Mewujudkan Layanan Prima Fandy Tjiptono Primary Author mixed material 9789792930467 Andi Offset 2012 service_management_2.jpg.jpg Schiffman, Leon Primary Author Kanuk, Leslie Lazar Additional Author Zoelkiflli Kasip Translator mixed material 9796831023 Jakarta Indeks 2004 perilaku_konsumen.jpg.jpg Keegan, Warren J. Primary Author Bob Widyahartono Editor Alexander Sindoro Translator Tanty Syahlina Tarigan Translator mixed material 9796830949 Jakarta Prehallindo 2003 Manajemen_Pemasaran_Global.jpg.jpg Bussines & Professional Ethics for Directors, Executives & Accountants Brooks, Leonard J Primary Author mixed material 9789814319010 Jakarta Salemba Empat 2011 Hanlon, Joseph F. Primary Author Kelsey, Robert J. Additional Author Forcinio, Hallie E. Additional Author mixed material 1566763061 Lancaster, Pa. Technomic Pub. Co. 1998 Handbook_of_Package_Engineering%2C_Third_Edition.jpg.jpg Asfahl, C. Ray Primary Author mixed material 9780132368711 Prentice Hall 2010 Industrial_Safety_and_Health_Management%2C_Sixth_Edition.jpg.jpg