12
1
10
Loyalitas Pelanggan Jasa:
Studi Kasus bagaimana Rumah Sakit mengelola Loyalitas pelanggannnya
Supriadi Setiawan
Primary Author
mixed material
9789794933091
Bogor
IPB Press
2011
Pelayanan Prima Instansi Pemerintah
Burhan Bungin
Editor
Nurmah Semil
Primary Author
mixed material
9786024222345
Depok
Prenadamedia Group
2018
Pelayanan_Prima_Instansi_Pemerintah.jpg.jpg
Customer Services Excellent :
Teori dan Praktik
Kasmir
Primary Author
mixed material
9786024251390
Jakarta
Rajawali Pers
2017
Manajemen Pelayanan Prima :
Mencagah PEmbelotan dan MEmabngun Customer Loyality
Nina Rahmayanty
Primary Author
mixed material
9789797566357
Yogyakarta
Graha Ilmu
2010
Jual_Manajemen_Pelayanan_Prima__Mencegah_Pembelotan_dan_Memb.jpg.jpg
Customer Service dalam Bisnis Jasa Transportasi
Suharto Abdul Majid
Primary Author
mixed material
9789797692773
Jakarta
Rajawali Pers
2013
Customer_Service_dalam_Bisnis_Jasa_Transportasi.jpg.jpg
Excellent Service :
The Secret of Building a Service Organization
Heria Windasuri
Primary Author
Hyacintha Susanti
Additional Author
mixed material
9786020336299
Jakarta
Gramedia Pustaka Utama
2017
excellent_service.jpg.jpg
Mengukur Kualitas Layanan:
dengan Indeks Kepuasan, Metode Importance-Performance Analysis (IPA) dan Model Kano
Algifari
Primary Author
mixed material
9789795036029
Yogyakarta
BPFE-Yogyakarta
2016
Strategi Pemasaran Jasa :
Psychographics, Ekuitas Merek, Ekuitas Pelanggan
Bernard T. Widjaja
Primary Author
mixed material
9786029996951
Jakarta
Labora Press
2016
Prinsip-prinsip Total Quality Service
Tjiptono, Fandy
Additional Author
mixed material
9797630900
Yogyakarta
ANDI
2005
5600.jpg
Standar Pelayanan Publik
Syukri, Agus Fanar
Additional Author
mixed material
9786028001441
Yogyakarta
Kreasi Wacana
2009