10 1 10 Bambang Rudito Primary Author mixed material 9799944368 Bandung SBM ITB 2006 Skills for success Lucas, Robert W. Additional Author mixed material 9780071315920 New York The McGraw-Hill Companies 2012 0151.jpg A strategic approach Goncalves, Karen P. Additional Author mixed material 0139548920 New Jersey Prentice-Hall, Inc 1998 Handayani, Desy Additional Author Andrizal Additional Author Darmaja, Anthony Additional Author Ridwansyah, Ardhi Additional Author Ryan Fachry Additional Author mixed material 9789790751552 Jakarta Esensi 2009 Budi Haryono Primary Author mixed material 9789792965209 Yogyakarta Andi Yogyakarta 2018 how_to_be_a_professional_customer_service.jpg.jpg Strategy, Planning, and Operation, Sixth Edition Chopra, Sunil Primary Author Mein Primary Author mixed material 9780133800203 Boston Pearson 2016 Supply_Chain_Management_Strategy%2C_Planning%2C_and_Operation.jpg.jpg Tjiptono, Fandy Additional Author mixed material 9797630900 Yogyakarta ANDI 2005 5600.jpg Strategi customer service perusahaan-perusahaan dunia dalam melayani dan memenangkan hati konsumen McGee, Frank Additional Author Robert, Birgitha Additional Author mixed material 9789791101783 Jakarta Prestasi Pustaka 2007 5839.jpg Integrating customer focus across the firm Zeithaml, Valarie A. Additional Author Bitner, Mary Jo Additional Author Gremler, Dwayne D. Additional Author mixed material 9.78007E+12 New York, USA The McGraw-Hill Companies 2013 0202.jpg people, technology, strategy Wirtz, Jochen Additional Author Lovelock, Christopher Additional Author mixed material 9780273756064 Edinburgh Gate Pearson 2011 0129.jpg